Providing relevant customer service is more important than ever. Covid regulations and the swift changes in shopping behaviour have placed retail businesses under pressure. The dramatic shift in customer buying habits due to Covid means retail is adapting. Yet how can retail stores be certain they are delivering [...]
What to avoid when conducting customer experience feedback Monitoring customer experience means you can deliver what the customer wants, when and how they want it, in-turn delivering great customer satisfaction scores. Yet there are a number of do’s and don’ts to consider when conducting customer satisfaction surveys. [...]
We're passionate about insightful, actionable and real-time information. We recently entered the Event Tech Live Start Up competition. As part of our entry we produced a one minute video about our offering. Hopefully it demonstrates how we're passionate about helping our customers gain in the moment information, to [...]
Gathering business intelligence and understanding customer information is more important than ever. 2020 has shown us that nothing is certain. Business has been greatly impacted by the pandemic, with customer behaviour changing frequently and dramatically. To survive you need to have an agile approach, so you can pivot [...]
